Narrated by:   Riley A., Coastal Systems Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A Pompano Beach (33062)  garage near the coast showed extensive rust on hinges, rollers, and fasteners, with water and sand intrusion under the door. On-Site Diagnosis Corroded steel rollers and hinges; pitted fas

Narrated by:   Sasha V., Opener & Controls Engineer — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation After a lightning surge in West Palm Beach (33401) , the opener lights blinked error codes and the motor clicked without movement. On-Site Diagnosis Logic board shorted; trolley intact. No surge protection; batter

Narrated by:   Miguel R., Spring & Counterbalance Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A two-car door in Pembroke Pines (33028)  was stuck halfway. The red cord had been pulled under load — a risky condition. On-Site Diagnosis One torsion spring snapped at the winding cone. Cables slack; opener s

Narrated by:   Keisha L., Safety & Recovery Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Hollywood (33020) , a bumper tap knocked a single roller out of the track, leaving the door racked and unstable. On-Site Diagnosis Bent vertical track and deformed hinges on the lower section. One cracked ro

Narrated by:   Jason T., Senior Field Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Delray Beach (33444)  reported loud rumbling and vibration during operation, especially early mornings when the house was quiet. On-Site Diagnosis Steel rollers with open bearings showing corrosion fro

Narrated by:   Gabriel H., Impact Systems Project Manager — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Weston (33326) , a wood-overlay door failed a wind-mitigation review. The homeowner wanted insurance credits  and HVHZ-rated  protection. On-Site Diagnosis Non-rated door; hardware undersized for design p

Narrated by:   Nina R., Emergency Systems Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A storm-related outage left a family in Miami Beach (33139)  unable to get the car out. Manual release was engaged while the door was partially open — a risky setup. On-Site Diagnosis Springs slightly tired; open

Narrated by:   Ariel K., Space Optimization Engineer — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A Coral Gables (33146)  client wanted ceiling clearance for storage/fitness gear and ultra-quiet  operation in a detached garage. On-Site Diagnosis Standard lift track limiting vertical clearance. Opener rail clu

Narrated by:   Derek S., Hurricane Readiness Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Fort Lauderdale (33301) , a two-car door needed a pre-season tune-up  and verification of struts/fasteners  for storm readiness. On-Site Diagnosis Minor fastener corrosion; one mid-span strut under-rated. Springs

Narrated by:   Leah M., Spring Systems Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Boca Raton (33431)  reported erratic lifting and grinding from a legacy TorqueMaster  spring system. Parts scarcity and frequent resets made it unreliable. On-Site Diagnosis Slipping internal spring c

Narrated by:   Omar V., Lift Systems Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Kendall (33176)  noticed the door rising unevenly  with a scraping sound near the top of travel. On-Site Diagnosis Frayed lift cable  and worn drum  causing uneven winding. Roller wear moderate; springs

Narrated by:   Talia G., Design & HOA Liaison — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A condominium townhouse in Aventura (33180)  wanted impact-glass  style while meeting strict HOA  color and panel rules. On-Site Diagnosis HOA required specific frame finish and glass opacity. Door opening in a HVHZ  zo

Narrated by:   Marco L., Rapid Response Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A light bumper tap pushed a two-car door off track  in Doral (33178) . The door leaned, cables slackened, and the opener stalled. On-Site Diagnosis Right vertical track bent; two rollers cracked. Cable partially unspoole

Narrated by:   Renee T., Wind-Load Compliance Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A home in Pinecrest (33156)  needed heavier-gauge tracks  and additional struts  to meet HVHZ  design pressures before installing a new opener. On-Site Diagnosis Light-gauge tracks showed subtle twist near mi

Narrated by:   Ian P., Smart Access Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A family in Miami Lakes (33014)  wanted quiet operation, Wi-Fi control , and battery backup  ahead of storm season. Their chain-drive opener was loud and lacked modern safety diagnostics. On-Site Diagnosis Chain-drive

Narrated by:   Carla M., Emergency Response Coordinator — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Hialeah (33012) , a broken torsion spring  trapped a car in the garage. The family requested Spanish-forward communication  for fast triage. On-Site Diagnosis Clean break at winding cone; cables intact but

Narrated by:   Victor A., Counterbalance Systems Expert — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A West Kendall (33186)  home used overhead extension springs  without safety cables. The owner wanted a safer, longer-lasting system. On-Site Diagnosis Extension springs stretched and mismatched; pulleys worn.