Frequently Asked Questions

Question 1

How to schedule?

Accepted Answer

For fastest dispatch, call +1 (305) 464-1712. For photos, preferred time slots and non-urgent issues, use our online form or WhatsApp link on the site. Average first response is 10–30 minutes during service hours. Phone is ideal for emergencies, doors that will not open or close, and safety concerns. Service hours: Mon–Sun 7:00–22:00 across South Florida – Miami-Dade, Broward and Palm Beach. Company: My Garage Door US, licensed and insured.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, Mastercard, American Express), Zelle, Cash App, PayPal, Apple Pay, Google Pay, cash and bank transfer. For larger projects such as new garage doors or full opener upgrades, financing options may be available through our payment partners. All payments run through secure gateways and every job includes a clear digital or printed invoice.

Question 3

Do I receive updates during the repair?

Accepted Answer

Yes. After booking you receive a confirmation with a time window. Your technician can send a message when on the way, share photos or short videos of the issue, explain the diagnosis on site and ask for approval before any extra work. You can stay in touch by phone, SMS or WhatsApp during the visit and receive a quick summary with key details after completion.

Question 4

What is your before and after photo policy?

Accepted Answer

For quality control, safety and warranty tracking, our technicians commonly take clear before and after photos of the garage door, opener, springs, cables, rollers and hardware. These photos stay attached to your job record and can be shared with you by text or email on request. Images are used for internal documentation and training. Any marketing or online use happens only with explicit customer approval.

Question 5

How do you handle HOA and property manager requests?

Accepted Answer

We regularly work with HOAs, building managers and community associations across South Florida. We can provide insurance certificates, NOA and HVHZ documentation for hurricane-rated doors and hardware, detailed quotes, before and after photos and written compliance notes. Our office can send documents directly to your HOA or property manager to speed up approvals and coordinate access times, gate codes and parking rules.

Question 6

What areas in South Florida do you serve?

Accepted Answer

My Garage Door US is based in Aventura and serves a wide area across South Florida, including Aventura, Sunny Isles, Hallandale Beach, Hollywood, North Miami Beach, Miami, Miami Beach and surrounding neighborhoods in Miami-Dade, plus selected areas in Broward and Palm Beach counties. If you are unsure, call or text with your ZIP code and we confirm coverage right away.

Question 7

Do you offer emergency garage door service?

Accepted Answer

Yes. We provide priority emergency service for stuck doors, broken springs, doors off track, vehicles trapped in the garage and security risks. Call +1 (305) 464-1712 for fastest dispatch. In many cases we can offer same-day or next-available service depending on time of day, traffic and location. You receive an estimated arrival window and a clear explanation of the options and pricing on site before work begins.

Question 8

Do you handle NOA and HVHZ hurricane compliance checks?

Accepted Answer

Yes. We perform full NOA compliance checks for hurricane-rated garage doors, tracks, springs and hardware according to Florida Building Code and HVHZ requirements. This includes verifying existing documentation when available, recommending upgrades when needed and preparing information for insurance, inspections or HOA requests. For bulk or multi-unit NOA checks, our team can schedule building-wide visits and coordinate with property managers.

MY GARAGEDOOR.US
TRUSTED GARAGE DOOR SERVICE

MYGARAGEDOOR.US
Trusted Garage Door Service

MY GARAGEDOOR.US
TRUSTED GARAGE DOOR SERVICE

How to schedule?

Payment methods

Updates during repair

Before and after photo policy

HOA and property manager requests

Business Info

Location

BUSINESS HOURS

MY GARAGEDOOR.US
TRUSTED GARAGE DOOR SERVICE

5 - Star R

Service Experts

FREE – Next-Day Visit

Our Services

Service Areas

Contact Us

Operated by MYGARAGEDOOR.US LLC. Insured in Florida