Off-Track Door Recovery — Aventura 33180

Narrated by: Jasmine K., Senior Field Technician — My Garage Door USReviewed by: Moshe Gueta, Head of Operations

Service Area: Miami-Dade • Broward • Palm BeachEmergency Line: (305) 464-1712 • Mon–Sun 7:00–22:00 • Target Arrival: 30 minutes

The SituationIn Aventura (33180), a vehicle nudged the door while backing out. The door jumped the track, tilted, and the opener stalled.

On-Site Diagnosis

• Right vertical track bent; two rollers cracked; top fixture skewed.

• Cables intact but uneven wrap; torsion components OK.

• Opener arm stressed; header bracket loose.

What We Did

1. Disconnected power and secured the opening; performed a controlled re-hang.

2. Replaced the bent track, cracked rollers, and realigned hinges/top fixture.

3. Re-seated cables on drums, set torsion balance, and tightened the header bracket.

4. Verified smooth travel and reprogrammed opener limits; tested photo-eyes.

5. Issued a safety checklist and recommended a nylon roller upgrade on the next service.

Parts & Specs

• Replacement vertical track (heavy-gauge), rollers, fasteners; optional nylon roller set.

Compliance & Safety

• Treated as high-risk; full safety perimeter maintained; UL 325 verified.

OutcomeDoor tracks straight, runs smooth and quiet, opener strain normalized.

Homeowner Feedback

“Fast emergency response. The door is straight and whisper-quiet again.”

Call (305) 464-1712 • Mon–Sun 7:00–22:00 • SLA: 30 minutes