Broken Spring Replacement & Balance Reset — Pembroke Pines 33028

Narrated by: Miguel R., Spring & Counterbalance Lead — My Garage Door US

Reviewed by: Moshe Gueta, Head of Operations

Service Area: Miami-Dade • Broward • Palm Beach

Emergency Line: (305) 464-1712 • Mon–Sun 7:00–22:00 • Target Arrival: 30 minutes

The Situation

A two-car door in Pembroke Pines (33028) was stuck halfway. The red cord had been pulled under load — a risky condition.

On-Site Diagnosis

• One torsion spring snapped at the winding cone.

• Cables slack; opener strained and tripped protections.

• Rollers worn; minor hinge play.

What We Did

1. Replaced both torsion springs with matched pair sized to door weight/cycle goals.

2. Re-strung cables, reset balance, and performed full hardware torque check.

3. Recommended nylon roller upgrade; customer approved installation.

4. Set opener force/travel and verified UL 325 sensors.

5. Provided a maintenance plan and safe manual-release instructions.

Parts & Specs

• Paired torsion springs, cable reset, nylon rollers, hardware service kit.

Compliance & Safety

• UL 325 tests logged; counterbalance within spec.

Outcome

Smooth, safe lifting with reduced opener strain and longer cycle life.

Homeowner Feedback

“Fast, clean, and the door feels brand new. Highly recommend.”

Call (305) 464-1712 • Mon–Sun 7:00–22:00 • SLA: 30 minutes