Emergency Spring Repair — Hialeah 33012 (Spanish-Forward Dispatch)

Narrated by: Carla M., Emergency Response Coordinator — My Garage Door USReviewed by: Moshe Gueta, Head of Operations

Service Area: Miami-Dade • Broward • Palm BeachEmergency Line: (305) 464-1712 • Mon–Sun 7:00–22:00 • Target Arrival: 30 minutes

The SituationIn Hialeah (33012), a broken torsion spring trapped a car in the garage. The family requested Spanish-forward communication for fast triage.

On-Site Diagnosis

• Clean break at winding cone; cables intact but slack.

• Opener arm strained; force limits high.

• Door weight measured for correct spring sizing.

What We Did

1. Sized and installed new torsion springs matched to the door’s weight and lift.

2. Inspected and re-seated cables/drums, replaced any worn parts, and set proper balance.

3. Reset opener limits and force profiles and tested UL 325 safety features.

4. Communicated throughout in Spanish or English, sending before/after photos via WhatsApp on request.

5. Scheduled a follow-up tune-up and provided maintenance guidance.

Parts & Specs

• Correctly sized torsion spring(s), lift cables, cable drums as needed, bearings, lubricant.

Compliance & Safety

• Emergency handled with safety perimeter, manual release education, and documented tests.

OutcomeCar freed quickly, smooth balanced travel restored, clear bilingual communication from dispatch to sign-off.

Homeowner Feedback

“Respuesta rápida y clara. El auto salió en minutos y todo quedó perfecto.”

Call (305) 464-1712 • Mon–Sun 7:00–22:00 • SLA: 30 minutes