Off-Track Door After Light Impact — Hollywood 33020
- TOMER MADMONI
- 1 day ago
- 1 min read
Narrated by: Keisha L., Safety & Recovery Specialist — My Garage Door US
Reviewed by: Moshe Gueta, Head of Operations
Service Area: Miami-Dade • Broward • Palm Beach
Emergency Line: (305) 464-1712 • Mon–Sun 7:00–22:00 • Target Arrival: 30 minutes
The SituationIn Hollywood (33020), a bumper tap knocked a single roller out of the track, leaving the door racked and unstable.
On-Site Diagnosis
Bent vertical track and deformed hinges on the lower section.
One cracked roller, cable tension mismatch, and slight panel bow.
Opener arm stressed from failed attempts to cycle the door.
What We Did
Secured the opening and de-tensioned safely.
Replaced the bent track section and damaged hinges/roller.
Re-strung cables, rebalanced torsion, and squared the door.
Verified travel/force; completed UL 325 obstruction tests.
Provided a photo report and guidance on impact prevention.
Parts & Specs
Replacement vertical track, heavy-duty hinges, matched roller, cable reset.
Compliance & Safety
Treated as a high-risk scenario; full safety checklist completed.
Outcome
Door back on track, smooth travel, and restored structural alignment.
Homeowner Feedback
“Fast emergency response and total transparency. Five stars.”
Call (305) 464-1712 • Mon–Sun 7:00–22:00 • SLA: 30 minutes
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