Off-Track Recovery — Doral 33178

Narrated by: Marco L., Rapid Response Lead — My Garage Door USReviewed by: Moshe Gueta, Head of Operations

Service Area: Miami-Dade • Broward • Palm BeachEmergency Line: (305) 464-1712 • Mon–Sun 7:00–22:00 • Target Arrival: 30 minutes

The SituationA light bumper tap pushed a two-car door off track in Doral (33178). The door leaned, cables slackened, and the opener stalled.

On-Site Diagnosis

• Right vertical track bent; two rollers cracked.

• Cable partially unspooled from drum; spring balance acceptable.

• Opener arm stressed; trolley safety tripped.

What We Did

1. Secured the opening, disconnected power, and set a safety perimeter.

2. Straightened brackets, replaced the damaged track section and rollers, and reseated the cable on the drum.

3. Verified drum set-screws, re-tensioned as needed, and checked alignment across travel.

4. Reset opener travel/force and performed UL 325 obstruction tests.

5. Documented cause, repair steps, and prevention tips.

Parts & Specs

• Replacement track section, premium rollers, hardware kit, alignment tools.

Compliance & Safety

• Safety checklist completed; manual release and sensor function verified.

OutcomeDoor returned to true travel with smooth, safe operation and a documented service record for insurance if needed.

Homeowner Feedback

“Fast and careful. You saved the weekend.”

Call (305) 464-1712 • Mon–Sun 7:00–22:00 • SLA: 30 minutes