Spanish-Forward Service with Smart Opener Upgrade — Doral 33178

Narrated by: Carolina S., Senior Installer — My Garage Door USReviewed by: Moshe Gueta, Head of Operations

Service Area: Miami-Dade • Broward • Palm BeachEmergency Line: (305) 464-1712 • Mon–Sun 7:00–22:00 • Target Arrival: 30 minutes

The SituationIn Doral (33178), a homeowner reached us over WhatsApp in Spanish with photos of a failing opener that stalled mid-lift and randomly beeped.

On-Site Diagnosis

• Motor near end-of-life; logic board intermittently failing.

• No battery backup; sensors aligned; door balance acceptable.

• Customer preferred a quiet solution and full app control.

What We Did

1. Installed a quiet belt-drive smart opener with battery backup and surge protection.

2. Programmed keypad/remotes, connected the mobile app, and set user sharing.

3. Verified UL 325 sensors, balanced travel, and taught safe manual release.

4. Delivered instructions and warranty details in Spanish; shared before/after photos via WhatsApp.

5. Recommended semi-annual maintenance aligned with hurricane season.

Parts & Specs

• Premium belt-drive unit, Wi-Fi module, keypad, backup battery, surge protector.

Compliance & Safety

• UL 325 safety tests completed; documentation provided in both English and Spanish.

OutcomeDoor is quiet, smart-controlled, and storm-ready with battery backup — customer fully onboarded in Spanish.

Homeowner Feedback

“La puerta ahora es silenciosa y puedo controlarla desde el teléfono. ¡Excelente servicio!”

Call (305) 464-1712 • Mon–Sun 7:00–22:00 • SLA: 30 minutes