Narrated by:   Carla M., Emergency Response Coordinator — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Hialeah (33012) , a broken torsion spring  trapped a car in the garage. The family requested Spanish-forward communication  for fast triage. On-Site Diagnosis Clean break at winding cone; cables intact but

Narrated by:   Victor A., Counterbalance Systems Expert — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A West Kendall (33186)  home used overhead extension springs  without safety cables. The owner wanted a safer, longer-lasting system. On-Site Diagnosis Extension springs stretched and mismatched; pulleys worn.

Narrated by:   Derek H., Storm Readiness Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A Fort Lauderdale (33301)  homeowner requested a pre-season inspection  to prepare for hurricane-force conditions and avoid storm-time breakdowns. On-Site Diagnosis Door operated but showed loose fasteners , aging botto

Narrated by:   Elena R., Noise & Vibration Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A Miami Beach (33139)  townhouse reported rumbling, squeaks, and vibration  transferring into living spaces above the garage. On-Site Diagnosis Aged steel rollers with open bearings; salt-air corrosion  present.

Narrated by:   Noa S., Luxury Garage Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Boca Raton (33431)  wanted impact-rated glass  aesthetics with ceiling space freed up  for overhead storage and lifts. On-Site Diagnosis Existing opener rail blocked planned storage. Door opening requir

Narrated by:   Liam D., Commercial Service Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A distribution site in Pompano Beach (33069)  reported a noisy sectional door  slowing dock flow and triggering opener overloads. On-Site Diagnosis Worn center/End hinges  and rollers ; cable stretch on the right side

Narrated by:   Marco P., Electrical & Controls — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A Homestead (33033)  homeowner lost two opener logic boards in one summer due to lightning-related surges  and brownouts. On-Site Diagnosis No point-of-use surge protector ; GFCI outlet aged; ground bonding questionabl

Narrated by:   Jasmine K., Senior Field Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Aventura (33180) , a vehicle nudged the door  while backing out. The door jumped the track, tilted , and the opener stalled. On-Site Diagnosis Right vertical track  bent; two rollers  cracked; top fixture skewed

Narrated by:   Ryan J., Sectional Repair Specialist — My Garage Door US Reviewed by: :** Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A Pembroke Pines (33028)  homeowner backed into the second section  of a four-panel door. They asked for a panel-only swap  to avoid replacing the entire door. On-Site Diagnosis Model and color code confirmed av

Narrated by:   Ava L., Impact Systems Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Coral Gables (33134)  wanted a modern glass/aluminum door  without sacrificing HVHZ  (High Velocity Hurricane Zone) safety for Miami-Dade code. On-Site Diagnosis Existing steel door was non-impact, sho

Narrated by:   Carolina S., Senior Installer — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Doral (33178) , a homeowner reached us over WhatsApp  in Spanish with photos of a failing opener that stalled mid-lift and randomly beeped. On-Site Diagnosis Motor near end-of-life; logic board intermittently failing

Narrated by:   Victor T., Commercial Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A 14×14 rolling steel door  at a warehouse near I-595 in Davie (33314)  jammed half-open , blocking a loaded dock. Operations were halted and trucks were queuing. On-Site Diagnosis Counterbalance spring barrel  fractured; c

Narrated by:   Noah C., Maintenance Lead — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Weston (33326)  with two doors  wanted fewer surprises during hurricane season and predictable upkeep costs. On-Site Diagnosis One door slightly out of balance ; rollers dry; bottom seals cracked. Opener batte

Narrated by:   Daniela M., Safety Systems Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Sunny Isles Beach (33160) , the door kept reversing at the floor  during late-afternoon sun. No obstructions; homeowners suspected photo-eye sensor issues . On-Site Diagnosis Direct sunlight blasting  the rece

Narrated by:   Ethan R., Spring Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A family in Kendall (33156)  heard a loud bang  and found the garage door stuck at the floor. A visible 2-inch gap  in the torsion spring confirmed a break. On-Site Diagnosis Single-spring setup at end-of-life (~10k cycles

Narrated by:   Maya D., Project Coordinator — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Fort Lauderdale (33301)  wanted a Miami-Dade NOA impact-rated  door installed before peak season , with full permit and inspection  support and insurance-ready paperwork . On-Site Diagnosis Existing non-rat

Narrated by:   Sofia L., Repair Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Hollywood (33019)  near the beach, the door jerked on lift  and emitted a metallic chirp. Visual check showed cable fraying  at the bottom drum. On-Site Diagnosis Salt-air corrosion  on standard cables; strands breaking

Narrated by:   Javier P., Lead Technician — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A property manager in Miami Beach (33139)  requested a pre-season tune-up  across two doors before the first major storm watch. Priority was safety, uptime, and documentation . On-Site Diagnosis Springs within spec; one set

Narrated by:   Renee K., Senior Installer — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation In Boca Raton (33432) , a homeowner wanted quiet operation , ceiling space  for storage, and a cleaner look. Traditional trolley opener blocked overhead cabinetry. On-Site Diagnosis Door balanced and HVHZ-rated with torsion

Narrated by:   Luis A., Electronics Specialist — My Garage Door US Reviewed by:   Moshe Gueta, Head of Operations Service Area:  Miami-Dade • Broward • Palm Beach Emergency Line:   (305) 464-1712  • Mon–Sun 7:00–22:00  • Target Arrival: 30 minutes The Situation A homeowner in Cutler Bay (33157)  returned after a storm to find the opener dead . Wall button did nothing; ceiling outlet had power. Remote LEDs blinked once, then silence. On-Site Diagnosis Surge event : scorch mark